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FAULTY GOODS
If your product is faulty upon delivery, contact must be made within 7 days of receipt by phone or email and we will replace or a credit note will be created for use against a future order or in the case of an account any outstanding invoices.
Please email a photo of the item(s) to sales@willowdirect.com together with your invoice number and a brief description of the issue. We'll be in touch to discuss how we can best resolve the problem for you.
If faulty goods are to be returned, Willow Direct will arrange for collection. Returns should be securely packaged and should include a copy of the Willow Direct Goods Return Form.
GOODS ORDERED IN ERROR
If goods are ordered incorrectly, please contact us at sales@willowdirect.com within 14 days of receipt. With written approval of our customer services team, these can be returned to Willow Direct Ltd at the expense of the buyer, in exchange for a credit note. Please note there is a re-stocking charge of 20% of the invoice value of the goods (minimum re-stocking charge £10.00 + VAT) and that any original carriage fee charges will not be refunded.
Returns must be securely packaged to ensure they are received in 'as new' condition and should include a copy of the Willow Direct Goods Return Form.
Please post returns to the following address:
RETURNS, Willow Direct Ltd, Ravenstor Road, Wirksworth, Derbyshire, DE4 4FY
Once we have received the returned items in good condition, we will issue a credit note.
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